FAQ's

1. What materials are your water bottles made from?

Our water bottles are crafted from high-quality, food-grade stainless steel (18/8) and BPA-free plastics. The stainless steel ensures durability and excellent temperature retention, while the BPA-free plastics are safe and free from harmful chemicals.

2. Are your bottles dishwasher safe?

Yes, most of our bottles are dishwasher safe. However, to maintain the longevity of your bottle and its insulation properties, we recommend hand washing the lid and any silicone parts. Always check the care instructions specific to your bottle model.

3. How long does the insulation keep drinks hot or cold?

Our bottles feature triple-layer insulation with a copper-plated layer for superior performance. They keep drinks hot for up to 12 hours and cold for up to 48 hours, depending on the bottle size and external conditions.

4. Can I use my bottle for carbonated beverages?

We do not recommend using our bottles for carbonated beverages as the pressure can cause leaks or damage to the bottle. For optimal performance and safety, use our bottles for water, tea, coffee, and other non-carbonated liquids.

5. Are the lids leak-proof?

Yes, our lids are designed to be leak-proof and spill-proof. Each lid features a secure seal to prevent leaks and ensure that your drink stays where it should be—inside the bottle.

6. How do I clean my bottle?

For the best results, clean your bottle with warm, soapy water and a bottle brush to reach the interior. For stubborn stains or odours, use a mixture of baking soda and water. Rinse thoroughly and allow to air dry. Avoid using bleach or abrasive cleaners.

7. What sizes are available, and which one should I choose?

We offer our bottles in 40oz, and have more sizes coming. The best size for you depends on your daily hydration needs and lifestyle. Smaller sizes are great for portability and quick sips, while larger sizes are ideal for extended use and activities.

8. Are your bottles covered by a warranty?

Yes, we offer a one-year warranty against manufacturing defects. Proof of purchase is required. If you experience any issues with your bottle, please contact our customer service team with your order details for assistance.

9. How do I place an order?

Placing an order is easy! Simply visit our website, browse our selection, and add your desired products to your cart. Proceed to checkout, enter your shipping information, and select your payment method. You’ll receive a confirmation email once your order is placed.

10. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please check our shipping policy for more details and to see if we ship to your location.

11. Can I return or exchange my bottle?

We want you to be completely satisfied with your purchase. If you need to return or exchange your bottle, please review our return policy on our website and contact our customer service team for instructions. Returns and exchanges are subject to our terms and conditions.

If you have any other questions or need further assistance, feel free to reach out to our customer service team. We're here to help!